REFUND POLICY

How do I cancel my subscription?

You can cancel your subscription within your account at any time. Canceling your subscription does not affect any pending boxes that have already been paid for. Your cancellation will go into effect your next upcoming renewal. There is no fee to cancel.


Cancellation of a prepaid subscription will not auto-renew once term has expired but shipping of paid boxes will continue. 


If you need help cancelling your subscription please email us at hello@bombayandcedar.com for assistance.


Note: Refunds will not be issued for any order that is refused or abandoned by the intended recipient or cannot be delivered due to an address error.


Market Order Returns - Returns are free in exchange for store credit

If for any reason you are not completely satisfied with your order, you are welcome to return your product(s). You must email us at hello@bombayandcedar.com within 48 hours of receipt to confirm return and the products must be returned within 14 days of this confirmation. Do not ship back any products before notifying us. Will will inspect your return upon receipt and will apply a store credit for a future purchase. If you would prefer a refund to your card file, there will be a return fee of $8 per order to cover return shipping fees. For damaged goods, you will have an option of a full refund, replacement or store credit.


Subscription Box, Mystery Box & One Time Gift Returns - Returns are free in exchange for store credit

If for any reason you are not completely satisfied with your box, you are welcome to return your box. All products need to be included and in their original unopened packaging. You must email us at hello@bombayandcedar.com within 48 hours of receipt to confirm return and the full box must be returned within 14 days of this confirmation. Do not ship back your box before notifying us. Will will inspect your return upon receipt and will apply a store credit for a future purchase. If you would prefer a refund to your card file, there will be a return fee of $9 per box to cover return shipping fees. For damaged boxes, you will have an option of a full refund, replacement or store credit.


Damages

If your product(s) or box arrives damaged, please you contact us at hello@bombayandcedar.com within 48 hours of receipt. Damages do require photos for verification and in some cases we will require a full return before a refund is processed. Do not throw away any damaged goods before we are able to resolve the issue. If this happens, your order will no longer be eligible for a refund, replacement or store credit.